First-time applicants for U.S. passports, and applicants under the age of 16 must apply in person at an authorized passport acceptance facility. Holders of passports that are more than 15 years old must apply for a new passport in person.
Adults who were 16 years of age or younger at the time they received their first passport must apply for a new passport in person. Persons whose passports are lost, stolen or damaged must apply for new passports at an approved passport facility.
Approved passport application facilities include most post offices, public libraries, court clerk offices, and county, state and municipal government offices. A list of government-approved passport application facilities is available at Travel.State.Gov.