Employees of the InterContinental Hotels Group can make room reservations by logging in to their employee account. Employee room reservations must be made online and cannot be placed over the phone.
To use the online employee room benefit program reservations system, IHG employees must have a validated IHG Rewards Club Member number or a Merlin ID. Logging in using the Merlin ID requires the employee to create an IHG Rewards Club Member account and validate the assigned rewards club number. Employees who do not have a Merlin ID or validated IHG Rewards Club Member number are required to enroll in the IHG Rewards Club and give the membership number to a manager. The number must be entered by the manager to validate the person's employee status. Once the manager validates the reward club number, the employee can log in online and make reservations at participating hotels using the employee rate.
As of 2015, employees who experience problems booking hotel rooms or have questions about using the employee room benefit program can contact IHG global customer support by phone at 800-810-4499 or via email at firstname.lastname@example.org. Employees who experience issues with the reservations website can open an online support ticket through the self-service support portal at support.ihg.com.