Q:

How does IndiGo Feedback work?

A:

Quick Answer

IndiGo Feedback is a simple feedback form that customers of the airline can fill in and send to IndiGo. The form requires customers to input information, such as their name, telephone number, email address and booking reference number.

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Full Answer

IndiGo Feedback also asks customers to specify the type of feedback they are sending from a drop-down list that includes appreciations, complaints, refunds, enquiries and travel certificates. The feedback form includes a subject selection menu that customers can choose from. The subject options include airport services, new routes suggestions, travel agents, baggage services and call centers. Both the feedback and subject drop-down menus also include an option for other non-specified subjects. The IndiGo feedback form also includes a text box for customers to further elaborate on the message being sent to the airline.

Established in 2006, IndiGo began operations using a single aircraft. As of April 30, 2015, the company's fleet is made up of 96 aircraft, all of which are the same type. The average age of IndiGo's fleet is just over three years.

The IndiGo website allows customers to search for and book flights with the airline. Other services available on the website include flight status checks, booking management and online check-in.

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