Magellan GPS support gives solutions to various problems, offers live chat and provides video tutorials. The website is helpful because users can find answers to any questions they have about Magellan GPS devices.
As of 2015, the user can register his Magellan GPS device on the support website to qualify for discounts on other items. He can also find manuals and software downloads to keep the GPS up to date and working correctly. If the user has any problems with his device, the website offers a FAQ as well as video tutorials that may provide solutions. The FAQs are organized by the type of GPS systems available, including the SmartGPS, Magellan Outdoor, Magellan on Road and Magellan on Mobile.
The most common issue or question users may face is how to update a map and why there is a cost to do so, which the website answers in detail. Other popular problems answered on the site include how long the warranty for a product is, how to use the USB port and how long the GPS can operate on a fully charged battery. If no solutions are listed, the user can submit an email and wait for a reply. Live chat is always available for those needing a quick answer or solution.