The Global Online Enrollment System allows travelers to apply for U.S. Customs and Border Protection Trusted Traveler Programs. All participants, including children and individuals from the same household, register to open an account within the GOES system before submitting separate applications. Once fees and applications are processed, applicants receive either conditional or unconditional approval to participate. Conditionally approved applicants must schedule face-to-face interviews to complete the process. All applicants must undergo a rigorous background check to participate in GOES programs.
GOES program members can edit their account information online when needed, but members may not edit original applications once they have been certified. Applicants must address any necessary changes during interviews with representatives of U.S. Customs and Border Protection.
Upon arrival in the United States, pre-approved, low-risk travelers bypass normal customs procedures through an expedited clearance process. At select airports, program members can scan their machine-readable passports or permanent resident cards, submit to fingerprint verification and complete a customs declaration form at automatic Global Entry kiosks. Once entry is granted, travelers receive a transaction receipt and can proceed to the baggage claim area.
Although the goal of the GOES program is to shorten the customs clearance process, designated airport representatives may still ask members to undergo further scrutiny. Representatives may revoke travelers’ membership privileges if they discover any violations of program terms and conditions, and carry out any further action that they deem appropriate.