Guided tours with Old Savannah Tours feature costumed actors who board the trolley at various intervals, either to impersonate historical figures such as General James Oglethorpe, founder of Georgia, or fictional characters, such as Forrest Gump or a pirate. The tours are suitable for all ages and are pet-friendly, providing the pets weigh less than 25 pounds. Among the trolley tours offered as of 2015 are the Ghosts and Gravestones Tour, which departs at 7 p.m. and returns at 10:45, the Paula Deen Tour, which features a buffet dinner at Paula Deen's Lady & Sons Restaurant and the Old Town Trolley Tour, which departs every 20 minutes.
The company's tour guides are experts on the area, most having been long-time Savannah residents and long-term employees of Old Savannah Tours.
Operation hours are 9 a.m. to 4:30 p.m. daily. Reservations are not required for the Old Town Trolley Tour, but are required for the Paula Deen and Ghosts and Gravestones Tours. In addition to the public trolley tour services, Old Savannah Tours also offers private tours. These are suitable for corporate meetings, conferences and as wedding events.
Old Savannah Tours offers a range of other services too. Its corporate service features a fleet of black sedans and SUVs, as well as executive buses, for transferring groups or individuals. Old Savannah Tours also offers wedding transportation services.