E-Z Pass help centers are located in all states that accept E-Z pass, including New York, New Jersey, Delaware, Pennsylvania and Maine. Twenty-six agencies in 15 states in the Northeast and Midwest use E-ZPass as of September 2015.
E-ZPass began in 1987 when toll agencies in New York, Pennsylvania and New Jersey started exploring the idea of electronically collecting tolls from drivers. The technology lets drivers pay tolls from their prepaid accounts without paying cash at a toll booth. Drivers install a small electronic tag on their windshields and drive through a specially equipped toll lane with a reader that sends the information to the appropriate toll agency.
Seven toll agencies in New York, Pennsylvania and New Jersey formed the E-ZPass Interagency Group in 1990 with the goal of forming a convenient, regionally compatible toll system that also improved traffic flow. These agencies accounted for 40 percent of all toll transactions and 70 percent of toll revenue in the United States at the time.
Drivers using the E-ZPass program can also enroll in E-ZPass Plus, which lets them electronically pay for parking at select stadiums and parking garages. The E-ZPass-on-the-GO program includes a ready-to-use prepaid tag that is available at convenience stores, rest areas, the Department of Motor Vehicles in E-ZPass states or online.