The Hawaiian Airlines website lists (888) 246-8526 as the customer advocate number, which is available Monday through Friday from 8 a.m. to 4:30 p.m. HST, as of June 2015. The website provides a 10-point customer service commitment that details specific issues and solutions.
The company offers additional phone numbers for specific issues. For customers with lost or damaged luggage claims or questions, the baggage service department is available at (866) 389-6654 daily from 4 a.m. to 10 p.m. For new reservations, reservation changes or issues with seating assignments, customers should call reservations at (800) 367-5320. Regarding vacation package changes, cancellations or reservations, North American travelers can call (800) 725-2185.