Are Consumer Ratings for Cruise Lines Reliable?


Quick Answer

The J.D. Power Cruise Line Satisfaction Report is a reliable consumer report trusted by industry leaders and news agencies worldwide. U.S. News is another source of consumer reports that independently rank cruises.

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Full Answer

The 2013 Cruise Line Report by global reporting agency J.D. Power and Associates ranks customer satisfaction based on seven factors: service, stateroom, food, embark/debark, entertainment, cost and excursions. The study ranks Disney in the number one spot, achieving an overall score of 871 out of 1000 points.

U.S. News ranks cruise lines and cruise ships by cost, traveler type, region and brand. The site's information appears in international business reports across the industry.

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