Q:

What complaints have been registered about Your Man Tours?

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Quick Answer

Your Man Tours, now known as YMT Vacations as of 2015, has received many customer complaints, which are recorded at the Consumer Affairs website. Among the complaints are that the company lied to customers about sending out refund or insurance policy information, while at the same time refusing to grant refunds for cancellations. Other customers have complained that the company ignored their specific cabin preferences for cruise vacations.

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Full Answer

YMT Vacations is based in Los Angeles and has been in operation since 1967. Despite the company's insistence that it has many repeat customers, YMT Vacations is unaccredited by Consumer Affairs and has a very low customer satisfaction rating.

Other customer complaints have been regarding problems on the vacations themselves. These have included the company's failure to pick customers up from the airport, the lying of company representatives and misrepresentation of vacation details. Some customers have also complained about the company's failure to follow up on written complaints.

In addition to the overwhelmingly negative reviews of the company, some customers have praised YMT Vacations through the Consumer Affairs website for good value for money and positive experiences with company representatives while on vacation. However, these company representatives tend to be tour guides, rather than staff involved in the administrative side of the company.

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