Some common complaints about GOV Vacation Rewards include difficulty in a booking a trip, failure to honor certificates, high start-up membership fees and losing points and cash. At ComplaintBoard.com, consumers note that GOV Vacation Rewards has inadequate customer service and high-pressure sales tactics with false representations. Consumer questions go unanswered and terms are not adequately described or explained. Some consumers complain about the high cost of membership only to find customer service representatives that are rude and unhelpful.
Many consumers label GOV Vacation Rewards a “fraud.” Some note that when attempting to redeem points, they were told the points had expired and they were forced to pay additional fees for more points. Some consumers note that they never received a promised packet explaining the contract and were unaware of when it expired or exactly how it worked. Many call the GOV Vacation Rewards program a total “rip-off”, with one contacting the Better Business Bureau to file a complaint.
The GOV Vacation Rewards program is designed for members of the military who are on active duty, retired veterans, military families, government employees and civilian contractors. The program, featured at GOVVactationRewards.com, describes subscriber benefits as “earning reward points for every dollar you spend” and represents itself as providing exclusive vacation and travel discounts to military personnel.