Complaints regarding Diamond Resorts include poor customer service, dishonest sales tactics and issues with the timeshare program. As of June 2015, Diamond Resorts has a rating of 1.5 out of five stars on Yelp and 2.5 stars out of 10 on Trustpilot.
Multiple reviews on both Yelp and Trustpilot claim that Diamond Resorts' employees are rude and only care about the customer's money. Many reviewers say that they cannot get out of their timeshares, and the company continually raises fees by substantial amounts. There are a few positive reviews from people commenting how much they enjoyed their timeshares, but the overall consensus is very negative, with many complaints about Diamond Resorts' business practices.