The status of AeroMexico flights may be obtained by visiting the airline homepage at AeroMexico.com and selecting 'Flight status' from the 'TOOLS' header. At the ensuing page, travelers enter their flight number in the search box, select a travel date from the menu bar and click the blue 'Search' box.
The airline advises domestic passengers without luggage boarding passes to be in the boarding gate 30 minutes prior to the scheduled flight time and 40 minutes prior to take-off for international flights. AeroMexico additionally advises international travelers to arrive at the check-in counter 90 minutes before your flight time with their boarding pass and luggage in-hand.
Customers can purchase tickets directly, change and cancel their reservations by contacting the customer service team at 800.237.6639. Travelers that booked flights directly with AeroMéxico or a travel agency using the SABRE system can make seat changes or purchase more comfortable 'AM Plus' seats by accessing the 'Manage Your Trip' tool on the airline website. Travelers may use the same tool to prepay for luggage at reduced rates, check the status of lost or delayed baggage, purchase travel insurance and buy discount passes for their trip offering savings on car rentals, dining, entertainment, hotels and shopping.