Reviews for smarTours are available online from Yelp.com and ConsumerAffairs.com, as of 2015. Reviewers on Yelp have rated the travel company with 4 stars out of 5 stars. On ConsumerAffairs.com, reviewers rate smarTours with approximately 3.8 stars out of 5 stars.
Though many of the reviews for smarTours on Yelp are positive, there are some considerations mentioned by reviewers, too. For instance, there are reviewers who claim that the tour company uses a lot of high-pressure sales tactics upon arrival to the destination for extra tours. In addition, there are reviewers who claim the hotels used by this tour company are sub-standard and that some of the tour guides are unfamiliar with local attractions.
Almost half of all reviewers who rated smarTours on ConsumerAffairs.com rate this company with 5 stars. These reviewers praise smarTours for a number of reasons, including superior accommodations, excellent guides and well-planned tours. Many of the reviewers on the site claim to have taken several trips with smarTours and recommend the service to others. Some of the considerations mentioned on ConsumerAffairs.com about smarTours include guides who do not perform their work well, hotels that were not in the same condition as advertised and the tour company was difficult to contact. In many cases, the tour company contacted these reviewers on the site and worked with them to remedy the issues.