Consumers can find reviews of CSA travel insurance on websites such as SquareMouth and Consumer Affairs, as of 2015. SquareMouth provides user reviews and sales and service ratings for CSA Travel, while Consumer Affairs has one consumer review and an expert review by its insurance contributing editor, Matthew Brodsky.
The consumer's review on Consumer Affairs is from a woman who states that she bought trip-cancellation insurance from CSA in August 2015. She states that she was forced to cancel her trip because her dog was ill, and that CSA unfairly denied her claim. She also states that the company did not provide a formal review process to allow her to dispute its decision. However, Brodsky's review states that CSA has a money-back guarantee, comprehensive health coverage and other provisions that contribute to its reputation for offering comprehensive, affordable insurance plans.
SquareMouth provides an extensive amount of information on CSA travel insurance, including total sales by the company and over 2,000 customer reviews. The website also verifies that reviewers are customers or have been customers of CSA travel insurance and includes customer-satisfaction ratings before a trip, during a trip and during the claims process. Its overall rating of CSA is 4.45 out of 5 stars.