Contact options for the National Passport Information Center include phone and email. The phone numbers are 877-487-2778 and 888-874-7793. Email inquires should go to NPIC@state.gov and usually receive an answer within 24 hours.
The National Passport Information Center provides information and answers questions about the passport application process including forms, documents, application locations and fees. The telephone numbers for the National Passport Information Center allow callers to hear automated passport information at any time.
Customer service representatives answer the phone lines Monday through Friday between 8:00 a.m. and 10:00 p.m. Eastern time, with the exception of federal holidays. Travelers facing a life or death emergency situation outside of the normal hours can call 202-647-4000.