Roche Brothers delivery service requires that clients sign up for free accounts through the company’s online portal with an address, phone number and email address. Once registered, grocery shoppers add items to a cart from an inventory of meats and fish, organics products, deli cheeses, home products, flowers and dairy.
Roche Brothers delivers to Boston’s Fenway, Back Bay, South End, Financial District, West End, North End Beacon Hill, Waterfront, South Boston and Prudential neighborhoods. Local stores put together orders, and a fleet of temperature-controlled vans delivers food fresh to clients' doorsteps each day.
Customers check out and pay through the online portal and choose between a list of delivery times spanning seven days between the hours of 6 a.m. and 9 p.m. Deliveries cost a small fee and require payment within two hours of a reservation. The shopping platform also lists pickup times and fees for specific locations. The chain accepts American Express, MasterCard, Visa and Discover for online orders.
The chain is based in Wellesley, Massachusetts, and as of 2016, it has 19 brick and mortar stores throughout the greater Boston, Metro-West and Southern Massachusetts area, including three in the Sudbury Farms region. The local chain expanded its delivery market in 2014, making the service accessible to customers outside the 10-mile radius of a physical store location.