The Del Taco Guest Survey asks customers about the quality of their experience by asking questions like "How long did it take for your food to arrive?" and "Were you greeted in a friendly and professional manner?" Questions can vary based on location of the Del Taco visited.
When a customer logs on to the Del Taco Guest Satisfaction Survey, he is asked to enter several numbers from his receipt. The four-digit store code and the 15-digit receipt number are both required before a customer can proceed with the survey. After the customer has completed that step, the survey asks the customer to be as detailed as possible in his responses so that Del Taco can achieve the highest possible quality of customer service. Depending on the needs of the location indicated by the four-digit store code, questions can highlight certain aspects of customer service that a particular location is trying to work on. Most locations ask about the customer's interaction with the Del Taco server, the cleanliness of the location, and whether the customer would recommend Del Taco to friends and family. Many also ask the customer to rate his overall experience on a scale of one to 10.