The Calgary Co-op survey is a form of information gathering tool that allows the company to rate its services and customer satisfaction level. Calgary Co-op employs two types of surveys: a customer satisfaction survey and a guest survey. Both surveys are available on the Calgary Co-op website.
The customer satisfaction survey consists of questions geared towards determining the level of services being offered by Calgary stores. Customers are asked for their opinions on the grocery department or the price of products. A membership number is needed to gain access to this survey.
The questions on the guest survey seek to determine the level of customer satisfaction, asking why a customer chose Calgary Co-op and similar questions. Those who participate in either survey may win a $250, $500 or $1,000 gift card, as of 2015.