The Butterball Turkey Talk-Line is a hotline that provides answers to questions pertaining to cooking turkeys. The Butterball Talk-Line professional who mans the hotline can provide a wide range of information, such as how to thaw and how long to cook the turkey and how to use the turkey's giblets.
The Butterball Turkey Talk-Line has been active for nearly 30 years. Six home economists who wanted to assist consumers with cooking their Thanksgiving meals created the hotline in 1981. The hotline offers both English and Spanish speaking Butterball Turkey professionals. It opens during the beginning of November and closes on December 24th. Customers seeking turkey-related information can use the Butterball Turkey Talk-Line's live chat and email help features as well.
The Butterball company website also contains information pertaining to cooking turkeys, such as how to thaw a frozen turkey. The website provides customers with a "how long to thaw" calculator that takes the weight of the turkey in question and calculates the necessary amount of time that the turkey needs to thaw. Customers can also select between two thawing options. The refrigerator-thawing option takes about one day for a 4-pound turkey, while the cold-water-thawing option takes about 30 minutes per pound.