Customers can return or exchange nonfood special-buy items purchased at Aldi stores by bringing the item back to the store along with a valid purchase receipt. Under Aldi's return policy, customers are able to receive a full refund for special-buy products that are defective.
Aldi does its best to accommodate customers who purchased defective special-buy merchandise, but in cases involving warranties, the store refers customers to the product manufacturer for assistance. Customers unable to resolve a return issue at a store location can contact Aldi customer service division by mail at Customer Support, Aldi Inc., 1200 N. Kirkwood Rd., Batavia, IL 60510. Customers writing to Aldi need to include information such as name, address, name of the defective product, and provide a detailed explanation of the problem along with a copy of the purchase receipt. Items such as computers and electronics often have their own return policies, and Aldi gives customers 90 days to return these items with a receipt.
Aldi doesn't give refunds for open software or DVD items, but it does offer exchanges if defects are discovered. Unopened software or DVD products have a 14-day return policy. Customers seeking a refund or exchange for special-buy items must bring the product to an Aldi store manager, and the item needs to be in its original packaging, in unused condition.