In reviews on RipoffReport.com about Penn Foster being a scam, common complaints include misleading course information and slow responses from teachers and the customer service department. Common complaints with the Better Business Bureau include advertising/sales issues, billing/collection issues and problems with the product/service. However, the school has an A plus rating with the BBB as of 2015.
One reviewer on RipoffReport.com mentions that the description of the school's freelance writer's course states that it is a course for students who want to write a novel, but the course didn't actually provide information on that. A reviewer states that teachers respond to students and grade student work slowly and that the lesson plan is outdated. Another reviewer says the teachers don't provide much help to the students and that the customer service department is slow to respond to issues.
Multiple complaints on BBB.org criticize the company for its fees and deceptive advertising. However, Penn Foster responds to complaints through the BBB and frequently refunds or waives the fees mentioned in the complaint to reach a resolution. For complaints about deceptive advertising, the school often matches what the customer felt was the original advertised offer. In most of the complaints, the school and the consumer either reached a resolution or the school addressed the issue with the complaint, but the consumer didn't respond afterwards.