The McDonald's LMS eLearning platform uses the SabaNow educational management system to train employees on the different technology and terms in use at McDonal's restaurants as well as the process for handling various items. It uses employee-specific credentials, contains both articles and interactive sections, and helps track employee performance.
One of the key features of the McDonald's LMS eLearning platform is its ability to provide employees with constant access to the company's full database of training materials. Both prospective and current employees can log into the service and participate in online courses that teach about numerous aspects of each position, ranging from food preparation techniques and the ways in which to interpret each menu to training on customer service and general health and cleanliness standards. The system also includes many articles and resources to help employees learn about the different concepts on their own rather than through the class structure.
Another feature of the system is the ability to identify an employee's different skills to help guide her overall career path, such as identifying a candidate with strong leadership skills who may perform well as a manager. Other areas of the program include general training and education tools that coincide with the company's other programs, such as the English Under the Archways English as a Second Language course.