What Is the ITIL Foundation Exam?


Quick Answer

The ITIL foundation exam is a qualification test that evaluates the tester's general awareness regarding the ITIL service life cycle in regards to its key elements, terminology and concepts. Those looking to study for the ITIL intermediate level must pass this exam to certify that they have passed the ITIL foundation level qualification. Other subjects covered by the ITIL foundation exam include connections between life cycle stages, its effects on service management practices and its general processes.

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Full Answer

The ITIL foundation exam is formatted in a multiple choice question style and is made up of 40 different questions. To pass, applicants must score at least 65 percent on their tests, which equals 26 correct questions. The test is held in a closed book format and lasts for 60 minutes.

The ITIL foundation exam is aimed toward those who possesses a basic understanding of the system's framework. Through the foundation level, applicants are provided material and information to increase their understanding on how ITIL is used to provide improvements to an organization's IT service management process. The program is also beneficial for current IT professionals or members of an organization that has recently applied or is adapting the ITIL process and require information to improve ongoing service.

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