Most reviews of Lifetouch school portraits on ComplaintsBoard.com and Rip-off Report tend to be negative. Consumers complain that Lifetouch is guilty of using unprofessional photographers, the wrong background or bad post-photo editing, while one supporter claims that these problems can happen at any photo studio.
Many students who have sat for Lifetouch portrait sessions report on ComplaintsBoard.com that the process was rushed and the photographer was rude or unprofessional. Those who are unhappy with their first photo sitting are often equally unhappy with the retake. Some consumers also complain about refund policies. One student was not enrolled in the photo session at her school, but Lifetouch took her picture and sent the photos home with a request for payment or return.
Lifetouch also admitted to digitally altering photographs for a Texas school yearbook publication by switching heads and bodies, stretching necks and altering outfits, as reported in the Star Tribune.