Clerical tests evaluate a candidate’s readiness for office jobs such as call center, customer service, administrative support and telemarketing positions. To score well on a clerical test, an applicant must demonstrate proficiency in spelling, grammar, vocabulary, math, typing and computer programs such as Microsoft Word and Excel.
The two main types of clerical tests are typing tests and skills and abilities tests. Passing scores are employer-specific. Generally speaking, an applicant should have a typing score of 25 words per minute or more to qualify for jobs that require little typing and 40 WPM or more for positions that require lots of typing. The skills and abilities test is sometimes broken into four components: basic reading comprehension, ability to follow written instructions, clerical proofreading and math skills.