Interpersonal communication is close, face-to-face interaction with an individual or small group of people. It is characterized by exchanges of verbal communication, nonverbal gestures and listening. An effective interpersonal communicator understands the impact of these elements of the communication and manages them well.Continue Reading
The verbal element of interpersonal communication is the delivery of a message through words. Articulation, clarity, pace and volume are common traits of verbal interpersonal communication. Articulation and clarity refer to an ability to speak clearly so that words and sentences are easy to follow. Moving at a crisp, but reasonable pace, and speaking at a moderate volume allow a listener to process what is being said.
Nonverbal communication includes body language, gestures and facial expressions. These qualities of interpersonal communication strengthen or contradict what is said. Good interpersonal communicators use a positive facial expression, eye contact, good posture and natural gestures to add emphasis to certain points and to maintain the engagement of a listener.
The ability to listen well is also key in interpersonal communication. Listening traits include looking a speaker in the eyes, giving him full attention and paraphrasing a message to confirm understanding. Listening is important in interpersonal communication in many jobs. Salespeople must listen well in order to recommend the right solution to a prospect.Learn more about Public Speaking
Mass communication sends one message to a mass audience and typically does not allow for interaction between the two. Another key characteristic is that it provides the opportunity to influence society by reaching a large audience.Full Answer >
Social skills refer to those skills that facilitate communication and interaction among people. Social skills are what humans require to get along with others. They range from very basic skills such as saying hello, or congratulating others on their success, to more complex ones that include skills to resolve conflicts.Full Answer >
Horizontal communication refers to the interaction among people within the same level of hierarchical structure in organizations. Horizontal communication includes the relay of information between and among individuals, units and departments that fall into the same level of experience and expertise. This is in contrast to vertical communication, which involves communication between individuals and groups at different levels within companies.Full Answer >
Synergy is the interaction of a group of people in which the participants are able to produce more as a group than the sum of what they would produce individually, says Reference for Business. For example, two people can carry a heavy load more easily by working together than if they each tried to carry half of the load individually. Synergy arises when an organization achieves efficiency through collaboration.Full Answer >