A person requesting for refund should include such a request as part of a letter of complaint. The letter must have a formal business tone that does not sound too aggressive or demanding. In addition, the person must accurately describe the factors that entitle him to make a claim.Continue Reading
The letter of complaint must explain the cause for a refund, such as bad customer service or a substandard product. He should show how the service or product has introduced annoyances and difficulties instead of an overall positive experience. Significant details, including the date of the transaction, amount paid and invoice numbers, help add credibility to his claims. The complainant may draw attention to the company's sense of fair play, reputation and integrity that bind it to consider the complaint and perform a suitable action. Furthermore, a complaint should state the adjustment or refund that the complainant deems reasonable.
To receive a prompt response, the complainant must properly address his letter to the appropriate person or department in the company that handles complaints and refunds. He must avoid making threats or accusations to coerce the company into fulfilling his requests. Complaints written in a constructive manner make the company more willing to accept the criticism and grant a refund.Learn more about Customer Service