A letter to an insurance company includes the reason for the letter, describes the circumstances prompting the letter and requests a specific action, according to the Patient Advocate Foundation. A simple, straightforward letter helps resolve problems.
Writing a letter to an insurance company has elements similar to consumer complaints, depending on the situation. The Washington State Office of the Insurance Commissioner recommends these guidelines.
- State the reason
- >Describe the circumstances
- Request a specific action
The insurance company needs to know if the letter is a complaint, response to a denial of services or request for benefits.
Poor handling of services, discontinued emergency care or a relative's death are examples. Be detailed yet brief.
Examples include reversing a denial or asking for benefits.
List all relevant information, such as account numbers, dates, medical record copies, services given and contact information. This presents a strong position for the needed action.