Customers can send written complaints about Verizon Wireless service to the correspondence team at the address indicated on Verizon's website. Consumers can also post written complaints using the company's social media pages and can post questions on its community forums.
When possible, it is best to address a complaint letter to a company contact person, but a company customer service division is a suitable alternative. It is prudent to include the customer account number above the letter body for easy reference. Effective complaint letters use clear language and include important details such as dates, product name, service provided and a full explanation of the problem. It can also be helpful to state what type of response or action the customer wishes to receive from the company.