Q:

Whom do you contact for complaints regarding public transportation?

A:

Quick Answer

The chairperson of the local transit authority, the mayor or the local officers of services are appropriate authorities to contact, depending upon the nature of the complaint and the corresponding city or state. City and state websites and advocacy websites, such as Straphangers.org, often feature relevant contact information.

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Full Answer

Straphangers is a social action non-profit founded in 1979 that specifically helps to bridge the gap between New York City residents and the city's Metropolitan Transit Authority. Straphangers.org contains extensive lists of contact names and instructions for how to lodge complaints effectively.

MTA.org also provides contact information for its outreach coordinator, who receives complaints from the public. Similarly, other transportation authorities, such as Miami-Dade Transit, encourage citizens to file complaints via their websites. Americans with disabilities who believe their rights have been violated or ignored may file a formal complaint via FTA.DOT.gov.

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