While user reviews for CSAA General Insurance Company, formerly known as Western United Insurance, are few, they are overall mixed. When the company was known as Western United Insurance, several users reported dissatisfaction with their coverage and rates. However, the Better Business Bureau gives CSAA an A+ rating, as shown on BBB.org.
CSAA has been a BBB Accredited Business since May 1, 1932 and is an AAA insurer as of 2015. The company offers property, life and auto insurance, as well as annuities, notes BBB.org. CSAA receives overall positive reviews, but when the company was known as Western United Insurance, there were several reports of shady auto insurance practices and high premium increases following even first accidents.