What are some well-regarded call center agencies?


Quick Answer

Some highly regarded call center agencies include All West Call Center, TeleDirect, Specialty Answering Service, Xact Telesolutions and GO-ANSWER, based on the 2015 reviews and comparisons for best call center services at TopTenReviews.com. All West Call Center earned the site's Gold Award recognition with an overall rating of 9.35 out of 10.

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Full Answer

The 10 call center agencies featured at TopTenReviews.com were ranked based on four criteria: customer support, inbound calls, outbound calls and support options. All West Call Center, which offers appointment setting, order processing and multi-lingual support, received a 100 percent customer service score. In terms of inbound and outbound calls, the agency features around-the-clock operations, callback scheduling, lead generation marketing services and survey options. Support lines include e-mail services.

TeleDirect and Specialty Answering Service garnered the Silver and Bronze awards, respectively. TeleDirect received an overall rating of 9.28, while Specialty Answering Service followed at 9.23. Other top-rated call center agencies include AnswerConnect, Call Experts, Contact One, OnBrand24 and CMS Call Center, notes TopTenReviews.com.

BenchmarkPortal.com, which provides benchmarking, training, certification and consulting services in the call center industry, publishes an annual top 100 call center agencies list in North America based on key performance indicators. For 2015, the top three agencies in the large center category were Global Contact Services, Synchrony Financial and Florida Power and Light Company. For the medium-size division, Delta Dental of Michigan, Maximus CST and Xerox E-ZPass NY Service Center were recognized as the top three leading call center agencies, states BenchmarkPortal.com.

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