Customers can contact Progressive Insurance by calling its different phone numbers, sending mail to its addresses, chatting online or using its online form to send email. The online chat service is available from Monday to Friday between 5 a.m. and 12 a.m. Eastern Standard Time, as of 2015. It requires customers to sign in to the website to protect their privacy, as noted on Progressive Insurance's website.
To reach Progressive Insurance's customer services, call 800-776-4737 and follow the message prompt. To speak to a representative for commercial purposes, call 888-240-9839. For reporting identity theft or fraud, call 888-288-0770. To send a general fax, use the fax number 877-280-5587, as of 2015.
The mailing address for the corporate headquarters of Progressive Insurance is The Progressive Corporation, 6300 Wilson Mills Road, Mayfield Village, Ohio 44143. The address for investor relations is The Progressive Corporation Investor Relations, 6300 Wilson Mills Road, Box W33, Mayfield Village, Ohio 44143.
Progressive Insurance provides a form on its website for customers to send email when chat is unavailable. The form's drop-down menu provides further instructions on how to contact the company, according to Progressive Insurance's website.