As of 2015, PECO customers can contact the company via its emergency phone number, customer service phone number, email or mail. PECO's emergency contact number is staffed 24 hours a day to deal with emergencies such as gas leaks.
PECO customers can contact a customer service representative for non-emergency requests. Unlike the emergency number, the customer service phone number is not staffed around the clock. Customers can send an email to PECO by clicking the Email Now button on the Contact Us portion of the company's website. Customers sending mail to PECO can send it to the address to the PECO customer service center listed on the website.