VSP was awarded a 9.5/10 in the Best Vision Care Providers for 2016 review by Top Ten Reviews, according to the company website. Due to the rating, the vision care provider received the Gold Award as the first choice in vision insurance. Plans from EyeBenefits, Vision Plan of America and Humana came in second, third, and fourth places, respectively. In another survey by J.D. Power in 2015, VSP was ranked third behind Optum/Spectera/UnitedHealthcare and EyeMed for overall satisfaction.Continue Reading
Top Ten Reviews states that VSP Direct's plan offers a low copay and high allowance but is limited by the frequency of allowed exams and new equipment available to the patient. In contrast, EyeBenefits, followed with a 9.425 score for unlimited utilization of benefits per year, but the plan only pays for a percentage of costs associated with eye care. Third and fourth places in the Best Vision Care Providers were awarded 9.05/10 and 8.75/10, respectively.
The 2015 Vision Plan Satisfaction Report by J.D. Power is based on responses from 1,998 vision plan members, explains J.D Power. The plans are ranked by consumer satisfaction parameters such as customer service, communication, cost, coverage, reimbursement and satisfaction, is calculated on a 1,000-point scale. While VSP was ranked third for overall satisfaction, it was ranked second in customer service, third in cost and coverage, and fourth in communication and reimbursement.Learn more about Health Insurance