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What are some useful call center programs?

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Quick Answer

Some useful call center programs are Virtual Call Center by Five9, RingCentral Contact Center by RingCentral, Aspect Zipwire by Aspect Software, Nextiva Call Center by Nextiva, Virtual Contact Center by 8x8 Inc. and Oracle Contact Center Anywhere by Promero. Virtual Call Center by Five9 is a Web-based software that offers live online and in-person training, documentation and webinars, a free trial and 24/7 live representative support for flexible monthly pricing. Its features include a blended call center, call logging, call reporting, call scripting, live chat, manual and progressive dialer, predictive dialer, compliance management and escalation management, according to Capterra.com.

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Full Answer

Ring Central Contact Center is a Web-based software with live online training, webinars, documentation and a 24/7 live representative support. Prices start around $100 a month per user, as of 2015, and features include call queuing and distribution, advanced routing, analytics, reporting, third-party integration and bundled billing, notes Capterra.com. Aspect Zipwire is another Web-based software that has a starting price of around $80 a month per user with the option of a free trial. Aspect Zipwire also provides support during the free trial to help customers fully utilize those features.

Other useful call center programs are Freshdesk, inContact Call Center Software, AireContact, VanillaSoft, Talkdesk, CallCenterNOW by Chase Data, Cloud Call Center by 3CLogic and Cloud Predictive Dialer by SafeSoft Solutions.

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