How do you use the Better Business Bureau to check out a business?


Quick Answer

Use the Better Business Bureau to check out a business by visiting the bureau's website, BBB.org, and conducting a search for the business in question. After locating its page on the site, check for customer reviews, official complaints and outstanding conflicts, as well as an overall rating from the bureau to determine if you can trust the business.

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Full Answer

The Better Business Bureau maintains a consumer satisfaction report on numerous businesses throughout the country, allowing any individual to submit a complaint about the business to the bureau. These reports are available for free online and include details about all official complaints, such as the general nature of the matter and its resolution, as well as positive reviews and praise from consumers. Based on both types of feedback, the bureau creates a grade rating for the business that allows consumers to quickly assess the trustworthiness and reliability of the business.

To review the report for a business, visit BBB.org and enter the name, website address, phone number or email address of the business and its location into the main search box. Click on the name of the appropriate branch of the company to see its report, which includes its letter rating at the top along with links to its customer reviews and official complaints. Both sections include a summary of the total number of instances in categories such as customer service, advertising or products. The page also includes a link to submit an issue.

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