Does U.S. Xpress Guarantee on-Time Delivery?


Quick Answer

U.S. Xpress' corporate mission statement pledges to honor any commitments that the company makes to its customers. Its Demand Critical services are designed for just-in-time delivery for product launches, Black Friday events and business emergencies. The company guarantees pickup in six hours or less in over 60 major markets.

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Full Answer

Although actual delivery time depends upon the end destination, the company's logistics department works with a customer to assign capacity, solo trucks or entire fleets to meet the customer's response needs. U.S. Xpress claims that all of its delivery vehicles are satellite tracked 24 hours a day. Customers can access real-time delivery states through a web portal.

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