What Are the Typical Job Duties of a Receptionist?


Quick Answer

Receptionist job descriptions generally include greeting visitors, dealing with phone calls, and carrying out administrative tasks. As receptionists must deal with people regularly, a chatty and cheerful demeanor is important. Receptionists must also be very organized, as their roles may include duties as varied as scheduling appointments, preparing for meetings, organizing travel vouchers and managing office mail flow.

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Full Answer

Receptionists need to be aware of everything that is happening in the office, so that they can prepare for events such as meetings and deliveries. The receptionist is also the first company representative that clients and customers see, so he must have good customer service skills. In addition to having multi-tasking ability and people skills, a receptionist should be self-motivated, confident with computers, and able to deal with difficult customers.

Corporate receptionists are likely to work the same hours that the office is open; generally from around 9 a.m. to around 5 p.m. Workplaces such as hospitals require receptionists at all hours of the day, so a hospital receptionist is more likely to work shifts.

Many administrative roles do not have minimum qualifications; however, employers are likely to value proven IT skills and good high school grades. Abilities such as speaking more than one language may prove useful for prospective receptionists, depending on the workplace.

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