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What are some typical complaints filed with the Better Business Bureau in Michigan?

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Quick Answer

The Better Business Bureau in Michigan handles complaints that relate to the products or services offered by businesses. Typical complaints come from consumers dissatisfied with businesses in the transportation, communication and advertisement industries. Issues against Quicken Loans and Accurate Engines are examples of complaints filed with the organization.

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Full Answer

For instance, the United States filed a lawsuit with BBB in Michigan against Quicken Loans in April 2015 for improperly originated federal housing mortgage loans. The government alleged that between 2007 and 2011 Quicken Loans knowingly submitted numerous claims of improperly underwritten loans insured by the Federal Housing Administration. Records available at BBB show that many other consumers have issues with services and advertisements made by Quicken Loans. However, BBB reports that Quicken Loans responds promptly to any complaint brought to its attention.

The BBB in Michigan also has several complaints filed against Accurate Engines, a Michigan-based repair company. Customers complain about delays in completing repairs, failure to return promised refunds or failures to honor warranties. For instance, a consumer filed a complaint in May 2015 claiming to have sent a motor to Accurate Engines requesting for repair of an engine block. The company returned the vehicle with the same problem, although it claimed to have made the necessary repairs. The customer further claimed that Accurate Engines replaced some original parts with substandard components.

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