Kayak.com gets mixed reviews from customers, including ratings of one out of five stars on ConsumerAffairs.com, 2.2 out of five stars on TrustPilot.com and five out of five stars on Reviews.com. ConsumerAffairs.com's reviewers cite misquoted prices and incorrect information as major complaints.
Both TrustPilot.com and ConsumerAffairs.com feature reviews from actual customers who cite issues with Kayak.com's documentation, such as incorrectly listed amenities in rooms, incorrectly booked rooms, misquoted prices and misspelling customers' names, leading to issues with arranged travel. Customers also left poor reviews regarding the customer service when contacting Kayak.com. Reviewers complained that Kayak.com gave them conflicting instructions when Kayak's agents attempted to solve problems.
Reviews.com gives a glowing review of Kayak.com. However, Reviews.com's disclaimer notes that it has a financial relationship with some merchant sites and may be compensated for generating traffic to these sites.