The questions asked in a call center job interview assess the applicants' computer and software knowledge, call center technology knowledge, language skills, and customer relationship experience. The desired qualifications and experience vary depending on the demands of the job.
Typically, the interviewer begins by asking background questions, including why the applicant wants to work in a call center, and what he likes about working in one. The interviewer may assess the competency of the applicant by asking what he finds challenging about working in a call center and how he has handled past challenges. The interviewer may ask what the applicant knows about the company and what he considers to be features of a successful call center.
To gauge technical skills, the interviewer may about the average typing speed of the candidate, his schedules, and his comfort level in handling multiple telephone lines. Candidates who wish to become inbound call center agents may need to state the computer software applications with which they are familiar, their call center training, and the average length and resolution rate of the calls they have handled. Outbound call center candidates may be asked about the products they have promoted, their conversion rates, and how they obtain customer leads.