Four types of payment centers accept Detroit Edison Energy payments, including authorized payment agents, unauthorized payment agents, customer offices and payment kiosks. If you make a payment through an authorized pay agent, the agent sends it electronically and posts it to your energy account within four hours.
Unauthorized pay agents are not in a contract with Detroit Edison Energy and payments made may take longer to post to the energy account. Examples of unauthorized pay agents include Western Union, Traveler's Express, convenience stores and the account holder's bank.
Customer offices and payment centers are open Monday through Friday from 9:30 a.m. to 4:30 p.m. Self-service payment kiosks are free to use and available at participating Rite Aid stores.
Individuals can search for payment center locations by clicking the Residential link at the top of the home page, www.dteenergy.com, and then the Pay My Bill link under the Billing Payment heading. The location search is accessible via the Pay in Person link.