What type of questions are on a Lowe's guest survey?


Quick Answer

Some questions that may appear on a Lowe's guest survey include the date and time of the customer's last visit, the amount of money spent, the survey identification number and the names of any employees who helped the customer during the visit. The survey may also ask about the condition of the store, the ease of finding products and whether or not the customer would return to make future purchases.

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Full Answer

It is common for Lowe's guest surveys to begin by asking the customer for the country in which she lives and her language preferences to ensure the most accurate results. The surveys also require the customer to include information from the receipt of her last visit, including the exact time and date, the total amount of money she spent during that transaction and the 12-digit survey identification number that appears at the bottom of the receipt. This allows the company to match the customer's responses to a specific store.

The survey commonly asks the customer to rate her experience shopping at that location, focusing on the cleanliness and organization of products and the attitude of employees. It may ask the customer to rate various aspects of the store on a numerical or qualitative scale. Similarly, it may also ask for the likelihood of the customer making various purchases or completing different actions, such as recommending the store to friends. The survey commonly ends by asking for the customer's contact information in the event that she wins the prize drawing.

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