Track online orders from the department store JCPenney using the online order-tracking tool on JCPenney.com, as of 2015. This tool allows a customer to sign into his JCPenney.com account and view tracking details for recent orders or perform a QuickTrack by entering his order number and phone number.
One of the easiest ways to track a JCPenney.com order is by logging into your account and accessing the your order history. This page contains a list of all open and past orders made with the account, along with links to view tracking information for each order. Open orders receive periodic updates to tracking information as the package reaches different checkpoints, such as leaving the JCPenney warehouses or entering into a carrier facility.
If you don't want to stay logged into your account, or log in each time you want to check your order status, copy the JCPenney order number and enter it into the QuickTrack section of the site's tracking page. This, along with the phone number associated with the order, allows you to jump directly to the order's tracking page. The tracking page for each shipment also includes the reference number for the carrier, which allows you to conduct a search on the carrier's site as well. Many carriers offer features such as text message alerts, which send you notifications each time the status of your package updates.