To track a MoneyGram transfer, you need to log in to your account, find the My Account screen, locate the right reference number, and know the meaning of each status, indicates The Nest. MoneyGram is a secure and simple system that allows you to send money, and transaction tracking is important.
To open an online MoneyGram account, go to MoneyGram.com, click on Create Account in the upper right corner of the main page, enter your email address, create a unique password, and click on Next, according to MoneyGram. Enter your personal information and payment method. When you log in to your online account, recent transaction history displays on the account home page. To access past account history, select Transaction History.
To log in successfully, you have to go to the company's website and search for a link at the top-right corner that tells you to sign in. Once you click on the link, you should enter your username and password to access your transaction information, explains The Nest.
Once you log in, the next step is finding my account screen and searching through your recent activity to see the transfers made through the system. The system gives the recipient's name and the date of the transfer. Clicking on the recipient's name enables you to see your transaction history with that person, according to The Nest.
If you have several transfers to that same person in the past, you see them in the transaction history. In such a case, refer to the transaction receipt and match the number from those listed on the screen. Once you identify the actual transaction, go to the status section and find detailed information, says The Nest.
You have to know the meaning of each status. A "pending status" appears after you initiate the transfer, meaning that the company is yet to verify the source of the money. "In progress" comes when the company approves the source and is in the process of processing the transfer. "Payment complete" means money is available but not yet claimed by the recipient. If the recipient claims the money, the system displays a "picked up" status, explains The Nest.
Online accounts are not necessary to send or receive transfers, advises MoneyGram. Consumers can send money from an agent location to another agent location or directly to a receiver's bank account. Money transferred from one agent location to another is generally available within a few minutes, while transfer of funds to a bank account may take a few hours or more depending on where the consumer sends the money.