How Do You Track Money Transfers Made Using MoneyGram?


Quick Answer

To track money transfers made using MoneyGram, to go the company's website, find Track a Transfer, fill out the necessary information and click on the Track Transfer link. If no information is available about a specific transfer on the website, customers can contact customer service, notes MoneyGram.com.

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Full Answer

There are more than 40,000 United States agent locations for MoneyGram transfers as of 2015. Most transfers only take a few minutes, states MoneyGram.com.

To track money transfers made using MoneyGram, follow the steps below.

  1. Go to the MoneyGram website
  2. Type MoneyGram.com into a browser and press Enter.

  3. Select the Track a Transfer link
  4. Find Track a Transfer at the top right on the menu bar and click on the text.

  5. Enter the necessary information
  6. Users must have the reference or transfer authorization number and the recipient's last name to search the status online. Enter either number and the name into the search fields and click on the Track Transfer button.

  7. View the results
  8. Review the results for the transfer's status.

If the results show there is no record of the money transfer, users can contact customer support for further assistance.

To contact MoneyGram customer support, follow the steps below.

  1. Find the Customer Support link
  2. Locate the Customer Support link in the top right corner of the same screen and click on the text.

  3. Select an option for Customer Support and contact MoneyGram
  4. Customers can either call MoneyGram or complete an online help request form. Customer service reps are available by phone 24 hours a day as of 2015.

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