TQM, or Total Quality Management, is a management philosophy that enables organizations to gain customer loyalty. Establishments that practice the principles of TQM deliver high levels of service and high-quality products at reasonable prices.
TQM is an all-encompassing approach that involves all employees of a business across all departments and extends to suppliers and clients as well. It requires participative management, meaning that employees share in making decisions and implementing policies towards continuous process improvement, a long-term approach whereby small gains made towards a goal are recognized. TQM involves cross-functional teams, which help employees understand their roles as part of the entire process and foster the sharing of knowledge.