How Does TouchPay's Payment System Work?


Quick Answer

TouchPay allows customers to pay fees such as permits, child support, tickets and utility bills at the agency office, online or in a retail location. It also serves as a method of transferring money to incarcerated individuals. There is a convenience fee charged for the service.

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Full Answer

The customer uses TouchPay to make payments to participating courts, parole and probation offices, correctional institutions and municipalities. Accepted methods include cash, Visa and MasterCard debit/credit cards, through kiosks located at the agency or correctional facility; Visa or MasterCard through an online account, countertop terminals or by phone; or cash at a retail location. Money order deposits to inmate trust accounts are accepted at some locations. The funds post to the agency's or incarcerated individual's account in 24 hours or less, according to TouchPay.

An individual sending money to an inmate needs identifying information, including the facility locator number and the inmate's name and ID number, to fund an account. Inmates use the money for commissary purchases, booking fees, subsistence fees, telephone calls and self-initiated and noncritical medical care. Other possible uses include paying bail, court fees, drug monitoring and restitution.

TouchPay uses remote monitoring of kiosks, web-based transactional reporting and bilingual email or phone support to handle customer questions and issues. It provides a quick, convenient method of getting money to an agency or inmate when needed.

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